Privacy Policy
Who we are
Hot Tubs Hampshire is a trading name of PoolPro Ltd. We sell and install hot tubs, swim spas and automated covers from our showroom at Mount Folly Nurseries, Southwick Road, North Boarhunt, Hampshire PO17 6JH.
Our website address is: https://hottubshampshire.co.uk
If you have questions about this policy, contact us at [email protected] or call 01329 832294.
What information we collect
We only collect information you give us directly. This happens when you:
- Fill in a contact or enquiry form
- Book a wet test or showroom visit
- Call or email us
- Leave a review via Reviews.co.uk, Google, or Trustpilot
The information typically includes your name, phone number, email address, and postcode (so we can check if we cover your area).
We do not run a comments system on this website. We do not collect payment card data. any finance applications are handled directly by our finance partner.
How we use your information
We use your information to:
- Respond to your enquiry or booking request
- Send you a quote or product information you asked for
- Book and carry out a survey or installation
- Honour your warranty
- Contact you about your order or aftercare
We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send unsolicited marketing emails.
Our lawful basis
We process your personal data on the basis of legitimate interests (responding to a direct enquiry from you) and contract performance (fulfilling a sale or installation you have agreed to).
Cookies
This website uses a small number of cookies:
- hth_cookie_consent. remembers whether you have accepted or declined cookies. Lasts 365 days. No personal data.
- WordPress session cookies. only set if you log in to the website backend. Not set for ordinary visitors.
We do not currently use Google Analytics, Facebook Pixel, or any other tracking cookies. If this changes we will update this policy and prompt you to re-consent.
You can clear cookies at any time through your browser settings.
Embedded content and maps
Some pages include an embedded Google Map to help you find our showroom. When you interact with the map, Google may set its own cookies and collect data under Google’s privacy policy.
No other third-party embeds are used on this site that would set tracking cookies.
How long we keep your data
Enquiry and contact form data is kept for up to two years, in case you return to continue a purchase. Customer records (name, address, purchase details) are kept for seven years for accounting and warranty purposes, then securely deleted.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Ask us to delete your data (where we have no legal obligation to keep it)
- Object to or restrict how we process your data
- Complain to the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, email us at [email protected] or write to us at the address above. We will respond within 30 days.
Data security
Our website is served over HTTPS. Enquiry data is stored securely and only accessible to authorised staff. We do not store payment card information.
Changes to this policy
If we make significant changes to this policy we will update this page and, where appropriate, notify you by email. This policy was last reviewed June 2026.